Bad automation forces resolution. Good systems know when to step aside. Automated Customer Service escalates early when nuance or emotion appears, passing context so humans don’t start cold. I’ve seen trust disappear when customers had to repeat themselves. Exei treats escalation as success, not failure. Conversations continue instead of restarting, which is where real support credibi... https://www.123articleonline.com/articles/1511103/messenger-ai-agent-when-conversations-finally-scale-without-losing-trust