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Goal-Based Evaluation in Messaging-Based Service Teams - From Ranking to Coaching

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Online chat teams often operate within dashboards. Managers can measure conversation volume with impressive accuracy. Yet research on performance evaluation and incentive mechanisms warns that measurement is useful only https://kiaranqjz403267.my21blog.com/138990/performance-feedback-for-online-chat-teams-from-response-time-to-real-contribution

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